l89 Privacy Policy

This Privacy Policy applies to all services, websites and mobile applications of the l89 platform. By creating an account, logging in or using any service on l89, you are considered to have accepted the terms of this policy.

l89 operates an online entertainment and betting platform for users in Bangladesh. Please read this policy carefully before using the platform. Reading it together with our Terms and Conditions will give you the complete picture.

The purpose of this policy is to be transparent with users about how their data is handled. l89 considers protecting user privacy a fundamental responsibility.

l89 collects two types of data — information provided directly by the user, and information collected automatically while the platform is being used.

2.1 Information Provided Directly

The following information is collected during account registration:

• Full name and date of birth
• Valid email address
• Mobile number
• Residential address in Bangladesh
• National ID card or passport details (for identity verification)
• Payment details required for financial transactions (bKash, Nagad, Rocket, Upay or bank account)

2.2 Automatically Collected Information

The following information is collected automatically while using the platform:

• Device information — operating system, browser type, device model
• IP address and geographic location (up to country or division level)
• Session information — login time, duration of activity
• Game play history and betting activity
• Full transaction history including deposits and withdrawals
• Browsing behaviour collected through cookies and similar tracking technologies

2.3 Customer Support Communications

When you contact us via live chat or email, the messages, requests and complaint details you provide are stored and used to improve service quality.

l89 uses collected data only for the specific purposes listed below and for no other purpose:

1. Account management: To handle registration, verification and secure login.
2. Identity verification: As part of the KYC (Know Your Customer) process to prevent fraud and misuse.
3. Financial transactions: To process deposits, withdrawals and bonuses.
4. Customer support: To resolve your issues and requests promptly.
5. Security: To detect unauthorised access and suspicious activity.
6. Service improvement: To refine platform features and user experience.
7. Legal compliance: To meet applicable laws and regulations.
8. Responsible gaming monitoring: To monitor user gaming behaviour and issue warnings where necessary.

l89 never sells your personal data to third parties or rents it out for marketing purposes.

Data may be shared with third parties only in the limited circumstances below and only to the extent necessary:

4.1 Payment Service Providers

Only transaction-related data is shared with bKash, Nagad, Rocket, Upay and banking institutions to process financial transactions. This data is not used for any purpose beyond the transaction.

4.2 Game Providers

Because software from various game studios — including Evolution, Pragmatic Play, PG Soft and JILI — is integrated into the l89 platform, limited technical data may be exchanged to operate the games. Personal identity information is not shared.

4.3 Legal Authorities

If a court or government authority requests data in accordance with applicable law in Bangladesh, that data may be provided due to legal obligation. In such cases we will make every effort to notify the user in advance where possible.

4.4 Technical Service Providers

We have contractual relationships with trusted technology providers for server hosting, cybersecurity and data analysis. They may use data only for the specific tasks assigned and are required to follow the same privacy standards.

Cookies and similar technologies are used on the l89 website and app. These are small data files stored in your browser that enable the platform to function properly.

5.1 Essential Cookies

The platform cannot function correctly without these cookies. They are required to maintain login sessions, carry out security checks and save preferences. They cannot be disabled.

5.2 Functional Cookies

These cookies are stored to remember language preferences, login details and to provide a personalised experience.

5.3 Analytical Cookies

These cookies are used to understand how different parts of the platform are being used. The data collected is fully anonymous and is used only to improve service quality.

Most modern browsers offer controls for managing cookies. However, disabling essential cookies may cause some services to stop working normally.

l89 has put in place industry-standard technical and operational measures to protect user data.

• SSL encryption: All data exchanged between the platform and the user's browser is encrypted using SSL technology.
• Password hashing: Stored passwords are never kept as plain text — they are hashed using advanced cryptographic methods.
• Access controls: Personal data can only be accessed by authorised staff, who are bound by confidentiality agreements.
• Regular security audits: System audits are conducted regularly to identify vulnerabilities.
• Data backup: Data is securely backed up to prevent loss in the event of a technical failure.
• Suspicious activity monitoring: Automated systems monitor unusual logins and transactions.

While l89 makes every effort to maintain the highest level of security, no digital system is entirely risk-free. Users are also responsible for keeping their own passwords secure.

If you have an account with l89, you have the following rights regarding your own data:

7.1 Right to Access

You can find out at any time what data l89 holds about you. You may contact the support team for this purpose.

7.2 Right to Rectification

If any of your data is incorrect or outdated, you can request a correction. This can be done through account settings or via support.

7.3 Right to Erasure

After closing your account, you may request deletion of data that no longer needs to be retained beyond legal obligations. However, financial transaction records must be kept for a specified period under Bangladesh's financial laws.

7.4 Right to Object to Processing

You may object to marketing communications and request that certain types of data processing be restricted.

To exercise these rights, you will find the full procedure in our FAQ, or you can contact the support team directly.

l89 does not retain any data longer than necessary. Retention periods are determined based on the type of data and legal requirements:

• Active account data: Retained for as long as the account remains active.
• Financial transaction records: Retained for the period required under Bangladesh's financial regulations (generally five to seven years).
• After account closure: Identity-related data is deleted after a specified period as required by law.
• Customer support records: Retained for a limited period for issue resolution and quality control.
• Technical logs: Retained for a defined period for security monitoring purposes.

All services on l89 are strictly for individuals aged 21 and above. Minors are not permitted to open an account or use the platform.

Age is verified during registration, and in cases of doubt, a government-issued ID may be required. If data from a minor is found to have been collected, it is deleted immediately and the account is closed.

To learn more about responsible gaming, read our Responsible Gaming Guide, which contains detailed advice on how to protect yourself.

l89 may update this Privacy Policy from time to time. Changes may be prompted by the introduction of new services, changes in legal requirements or technical developments on the platform.

Users will be notified of significant changes via their registered email address or through a clear notice on the platform. Continued use of the platform after the updated policy takes effect will be taken as acceptance of the new policy.

The "Last Updated" date at the top of the page is changed with every update. Previous versions can be provided by the support team upon request.

If you have any questions, concerns or complaints about this Privacy Policy, please contact the l89 support team. We are available 24/7 in both Bengali and English.

To learn more about us and how we operate, visit l89's About Us page.