Detailed answers to common questions at l89

Before contacting l89 support, have your account username, registered mobile number or email, and any relevant screenshots ready. For deposit or withdrawal issues, include the transaction date, amount and transaction ID — this helps resolve the issue faster.

l89 has two support channels: 24/7 live chat and email support. Live chat usually gets the fastest response. For complex issues such as account verification or large transactions, sending a detailed email is more effective. Both channels offer support in Bengali and English.

No, it will not be a problem. The l89 support team can assist fully in Bengali. This service is maintained with Bangladeshi players in mind. English support is also available, but you can communicate entirely in Bengali.

Yes. l89's live chat and email support are active 24 hours a day, 7 days a week — no exceptions on holidays or late at night. If you have any issue with betting or payments on the night of an IPL or BPL match, you can get immediate help.

The l89 email support team monitors the inbox regularly and tries to respond as quickly as possible. If you need an immediate solution, live chat is the better option. Including a detailed description of the problem and screenshots in your email will make the response more effective.

In roulette, a ball is dropped onto a spinning wheel and you have to predict which pocket it will land in. The simplest bet is red or black — this gives you roughly a 50% chance. Before placing money on l89's live roulette table, read the table guide shown on screen, which makes it easy for beginners to get started.

l89's live casino works fully in a mobile browser. Even on a small screen, the dealer video, betting board and chip selection are clearly visible. The l89 App is also available for both Android and iOS, which you can find out about directly from the l89 App page.

l89's live tables come with different betting limits — there are separate tables for lower-budget players as well as those who prefer high stakes. Before joining any table, the set limits for that table are shown on screen, so you can choose a table that suits your budget in advance.

Yes, in live dealer games a trained dealer runs the game from a real studio. The live video is streamed to your screen via high-quality cameras. l89 offers baccarat, roulette and blackjack tables from reputable live studios such as Evolution, Ezugi and Pragmatic Play Live.

Decimal odds of 2.10 mean that for every ৳1 wagered, you get back a total of ৳2.10 if you win (profit of ৳1.10 + original stake of ৳1). Example: Team A at 2.10, Team B at 1.75 — if you place ৳1,000 on Team B and win, you receive ৳1,750 (৳750 profit); if Team A wins, you lose ৳1,000. There is a more detailed guide on the cricket betting page.

At l89, cricket betting markets include Match Winner, Toss Winner, First Wicket, Top Batter, Series Winner, Over/Under Runs, and Innings Totals. T20 matches also have ball-by-ball in-play betting, where odds update in real time as the match progresses.

Yes, at l89 you can bet on major cricket tournaments worldwide, including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. Outright markets open before the season starts, and live betting begins on match day. Football, tennis, and other sports are also covered.

An accumulator or multi-bet combines several events into one bet, with all odds multiplied together. Example: three selections at decimal 1.40 × 1.80 × 1.90 = 4.79 (approximately), so a ৳100 bet returns ৳479 if all win. If any one loses, the full ৳100 is lost — higher risk, higher return.

In a standard sportsbook you bet against the bookmaker. On a betting exchange you can back or lay bets against other players. Example: BACK Team A with ৳500 — if they win, you profit ৳400 (before commission); LAY Team A with ৳500 — if they do not win, you collect ৳500, but if they win, you pay ৳400.

At l89, your VIP tier advances based on your playing activity — tiers are reviewed automatically as you continue playing regularly. There are five tiers starting from Bronze, then Silver, Gold, Platinum, and Diamond at the top. The weekly cashback rate increases with each tier.

l89 VIP members receive weekly cashback, special offers, and at higher tiers, a dedicated personal account manager. The higher the tier, the greater the benefits. Reaching the Diamond tier also opens access to exclusive events and personalised service.

Weekly cashback is calculated on the net loss for that week — the applicable rate is applied to total losses minus total winnings. Example: at the Gold tier, a net loss of ৳20,000 in a week gives ৳20,000 × 0.6% = ৳120 cashback. Cashback is usually credited to your account at the start of the following week.

l89 has five VIP tiers: Bronze — up to 0.2% weekly cashback; Silver — 0.4%; Gold — 0.6%; Platinum — 0.8%; and Diamond — 1.0%. The cashback percentage applies to the net loss each week.

Once VIP cashback is credited to your account balance, it can be withdrawn subject to specific conditions. Check l89's Terms and Conditions page or ask via live chat for the exact terms. Cashback balance can generally also be used to play any game.

l89 offers five deposit methods: bKash, Nagad, Rocket, Upay and Bank Transfer (Dutch-Bangla Bank, BRAC Bank, and other major banks). The minimum deposit is ৳200 for all methods. Cryptocurrency is not accepted.

Log in to your l89 account, go to the Deposit section, select bKash as the payment method, and enter the amount (minimum ৳200). Then send money from your bKash app to the number shown. Your balance will be updated quickly if the payment reference number is entered correctly.

For information on payment fees at l89, check the latest terms on the Deposit page or ask via live chat. Third-party providers such as bKash or Nagad may apply their own service charges, as set by the respective mobile banking app's policies.

The minimum deposit at l89 is ৳200 for all methods. The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 5 to 30 minutes. These limits apply to all methods — bKash, Nagad, Rocket, Upay, and bank transfer.

Yes. l89 offers a 100% bonus on your first deposit, up to ৳8,000. Example: deposit ৳1,000 and receive ৳1,000 bonus, giving a total balance of ৳2,000 — however, to withdraw the bonus, a wagering requirement of ৳1,000 × 25 = ৳25,000 must be met. More details on bonus terms can be found on the Responsible Gaming page.