l89's commitment to responsible gaming
Entertainment is enjoyable only when it stays within control. l89 believes every player should be aware of their own limits — and we are always here to help build that awareness.
Age Requirement and Core Policies
To open an account and play any game at l89, you must be at least 21 years old.
l89 is an adults-only entertainment platform. To take part in any activity — casino, slots or sports betting — a member must be 21 years of age or older. We do not compromise on age verification and actively take steps to prevent underage registration.
Betting or playing casino games is not a source of income — it is a form of entertainment. Since the outcome of every game depends on chance, there is a real possibility of losing in every session. l89 wants players to keep this in mind and only spend money that, if lost, will not affect their household.
Under our Terms and Conditions, l89 reserves the right to suspend an account if the information provided during registration is found to be incorrect or if age verification issues arise.
- Age is verified during account registration
- Providing ID when requested is mandatory
- Underage accounts are cancelled
- Use a device lock if there are minors in the household
- Sharing account details is prohibited
- Contact the 24/7 support team if you have a problem
Options to Set Your Own Limits
l89 provides several tools to help you stay in control of your gaming. These can be used directly from account settings or activated by contacting the 24/7 live chat.
Deposit Limit
Set a maximum deposit amount per day, week or month. Reducing a limit takes effect immediately; increasing one requires a 24-hour wait.
Session Time Limit
Set a maximum time for how long you play in one sitting. When the time is up, you will be logged out automatically and receive a notification.
Self-Exclusion
Close your account for a set period (7 days, 1 month, 6 months or permanently). During this time you will not be able to log in and no bets will be accepted.
Loss Limit
Decide in advance the maximum amount you are willing to lose in a given period. Once the limit is reached, no further bets can be placed during that period.
Cooling-Off Break
Put your account on a temporary break for one to seven days. You can return normally once you have had time to clear your head.
Contact Support
To set any limit or discuss a concern, contact our team via 24/7 live chat or email. Support is available in both Bengali and English.
Request to Set a Limit
Fill in the form below or let us know directly via live chat — our team will act as quickly as possible.
Warning Signs
If you notice any of the signs below in yourself, it is important to take a break and seek support.
- Spending beyond your budget and struggling to cover household expenses
- Tendency to bet more in an attempt to recover lost money
- Being unable or unwilling to stop playing
- Hiding your gambling from family or friends
- Feeling restless or low when you cannot play
- Taking out loans or borrowing money from others to gamble
- Neglecting work, studies or family responsibilities
Practical Tips for Responsible Gaming
Following a few simple rules before playing at l89 keeps the experience much more controlled and enjoyable. The first and most important tip is — set a budget before you play and never go beyond it, no matter what.
Never play while under the influence of alcohol or any other substance. Your judgement is reduced in that state and you are more likely to take greater risks. Similarly, avoid playing when you are under stress or feeling low.
Take regular breaks. Long, uninterrupted sessions reduce your judgement and tiredness can lead to poor decisions. Use l89's session timer feature to set your own time limit.
Our Privacy Policy explains in detail how your data is kept secure and how information related to responsible gaming is handled. It is worth reading once to stay informed.
If friends or family members express concern about your gambling habits, do not treat it as criticism — take it as a warning signal. The observations of people close to you are often more accurate than your own.
If you have questions, look for answers in the FAQ section — it covers a range of questions about responsible gaming, account management and support.
Where to Find Support
You are not alone. If something feels wrong, reach out to the people around you and to the l89 support team.
l89 Live Chat
l89's 24/7 live chat support is available in Bengali and English. If you want to activate self-exclusion or a deposit limit, let us know directly in chat — the team will act promptly.
Email Support
You can contact the l89 support team by email. Any request related to responsible gaming, account closure or a break can be submitted by email.
[email protected]
Family and Close Ones
If you feel you are losing control over your gambling, let a trusted family member know. Support from the people closest to you is the most effective way to ease the pressure.
Professional Counselling
Speak with a mental health professional or counsellor. In Bangladesh, government hospitals, mental health clinics and private counselling centres have specialists in addiction and mental health.
Support Groups
Groups that help people overcome gaming addiction are available in Bangladesh and online. These groups offer courage and guidance drawn from the experiences of people who have been through the same situation.
Responsible Gaming Q&A
Answers to some common questions about responsible gaming are provided below.